SigmaNEST Copilot chatbot introduces first-line support to efficiently handle customer queries.
SigmaNEST Copilot uses Microsoft Azure Open AI, which is trained by the SigmaNEST team to help users from a dedicated database of our software knowledge.
This Copilot will answer your questions using the available knowledge from a chat style interface similar to the messaging app on your phone. It is available 24/7 as a virtual customer assistant.
The answer will also give a link to the source of the information, in case you want to research further.
Users simply ask questions in the SigmaNEST Copilot about any product topic to get rapid user support at any time, day or night, without the need to hunt through documentation or reach out for first-line support.
Users can ask SigmaNEST Copilot to regenerate a response in order to rephrase the answer, or give feedback about the quality of the response. As new knowledge is added, the answers will get better and better.
The introduction of SigmaNEST Copilot is part of our commitment to embrace AI for the benefit of our customers. It represents just the start of a longer-term embrace of AI to maximize productivity and profitability.
To learn more about how our Copilot fits in with Sandvik's plans for AI, visit the AI for manufacturing page on the Sandvik SMF website.
